Blog

We are starting a new series where you can meet some of the people you may interact with on a daily basis!Meet Tyler Buehler, Director Professional Services PMO for NICE. Tyler is a native of Utah and has been in the contact center industry for 20 years, and I was able to sit down with him and...

How will we top Interactions 2018? By leading the charge in industry trends. Raising the bar on the customer journey. And, of course, listening to what our customers tell us is most important to them.Even more hot topics and incredible speakers“…this is our first opportunity to come to an Interactions event. I'm blown away by the depth...

We are halfway through summer and I have one of the great summer traditions on my mind — the road trip. While most of us spend a fair amount of time our cars, often stuck in traffic during our commutes, the road trip is special. A big part of what makes road trips such a great escape...

If you weren’t able to get to Interactions 2018 in Orlando in May, OK, we admit it—you missed a pretty great conference. The customer experience revolution, folks, is on!Conference participants enjoyed terrific keynote speakers and learned from thoughtful and insightful presentations and workshops. Not to mention the in-depth, interactive sessions that were part of Interactions.edu. Many attendees...

In part one of the blog series, we looked at a framework for building a business case to invest in customer experience technologies. In part 2, we looked at KPIs that drive enhanced customer experience and in part 3, we looked at how contact centers can increase customer lifetime value. This blog will focus on true financial...

As a contact center manager, you face never-ending challenges from day-to-day operations to envisioning long-term possibilities to improve customer experience while at the same time building efficiency and modernizing processes and systems.Achieve your vision, view the path to possibility within your contact center in this video....

Who hasn’t been thrilled to receive a beautiful bouquet of fresh flowers on a special occasion? A lot goes on behind the scenes to make that happen, and Teleflora® is a major driver of this process, connecting customers to more than 33,000 member and affiliated florists all over the world. In short, florists depend on Teleflora to get it...